Refund Policy

Effective Date: August 17, 2025

At Angela Prosper Photography, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for returns and refunds on our physical photography prints.

1. Business Information

Business Name: Angela Prosper Photography

Location: Seattle, WA

Website: www.prints.angelaprosper.com

2. Refund Eligibility

We accept returns and offer refunds on all physical photography prints sold through our website, subject to the conditions outlined in this policy.

Eligible Items

  • All physical photography prints are eligible for refunds

  • Prints must be returned in their original condition

  • Items must be free from damage, stains, or alterations

Time Limit

You have 15 business days from the date you receive your print to request a refund. Refund requests made after this period will not be accepted.

3. Return Process

Step 1: Contact Us

Before returning any item, you must contact us to initiate the return process:

Email: [Your email address]

Phone: [Your phone number]

Please include:

  • Your order number

  • Reason for return

  • Photos of the print (if applicable)

Step 2: Return Authorization

Once we review your request, we will provide you with:

  • Return authorization number

  • Return shipping address

  • Specific return instructions

Step 3: Package and Ship

  • Carefully package the print to prevent damage during shipping

  • Include the return authorization number with your package

  • Use a shipping method that provides tracking information

  • Ship the item back to us within 5 business days of receiving return authorization

4. Return Shipping Costs

Customer Responsibility: You are responsible for all return shipping costs unless the return is due to our error (wrong item sent, damaged during shipping, etc.).

We recommend using a trackable shipping method and purchasing shipping insurance for valuable items, as we cannot be responsible for returns that are lost or damaged in transit.

5. Refund Processing

Inspection Period

Once we receive your returned print, we will inspect it within 2-3 business days to ensure it meets our return conditions.

Refund Timeline

If your return is approved, we will process your refund within 5-7 business days of receiving and inspecting the returned item.

Refund Method

Refunds will be issued using the same payment method you used for the original purchase:

  • Credit Card: Refunds will appear on your credit card statement within 5-10 business days

  • PayPal: Refunds will be credited to your PayPal account within 3-5 business days

Refund Amount

Your refund will include the full purchase price of the returned item. Original shipping costs are non-refundable unless the return is due to our error.

6. Reasons for Returns

We accept returns for various reasons, including but not limited to:

  • You are not satisfied with the print quality

  • The print was damaged during shipping

  • We sent the wrong item

  • The print does not match the description on our website

  • You changed your mind about the purchase

7. Non-Returnable Items

While all our physical prints are generally eligible for returns, we reserve the right to refuse returns in the following circumstances:

  • Items returned after the 15 business day window

  • Items that show signs of damage due to improper handling or storage

  • Items returned without proper return authorization

  • Items that are not in their original condition

8. Damaged or Defective Items

If you receive a print that is damaged or defective due to shipping or manufacturing issues:

  • Contact us immediately upon receiving the item

  • We will cover return shipping costs

  • We will provide a replacement or full refund at your preference

  • Photos of the damage may be required for processing

9. Wrong Item Shipped

If we accidentally ship the wrong item to you:

  • Contact us immediately

  • We will cover return shipping costs for the incorrect item

  • We will ship the correct item at no additional cost

  • If the correct item is unavailable, we will provide a full refund

10. Refund Limitations

  • Refunds are limited to the original purchase price

  • We do not refund shipping costs unless the return is due to our error

  • We cannot refund items that are lost during return shipping (we recommend tracking and insurance)

  • Refunds cannot be processed without proper return authorization

11. Exchanges

We do not offer direct exchanges. If you would like a different print, please return the original item for a refund and place a new order for your preferred item.

12. Contact Information

If you have questions about our refund policy or need to initiate a return, please contact us:

Email: angela@angelaprosper.com

Phone: 206.816.5636

Mail: Angela Prosper Photography, Seattle, WA

Business Hours: Tue-Fri 10 AM-4:30 PM PST

13. Policy Updates

We reserve the right to update this Refund Policy at any time. Changes will be posted on our website with an updated effective date. The policy in effect at the time of your purchase will apply to your transaction.

By purchasing from Angela Prosper Photography, you acknowledge that you have read, understood, and agree to the terms outlined in this Refund Policy.